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Policy

Cancellation and refund policy

THE BUYER has the right of withdrawal within 14 days from the delivery of the products that were purchased from MEWEBTEK Services which are delivered to himself or to the person / organization whose address is indicated. In order to exercise the right of withdrawal, THE SELLER shall be notified by email or telephone during this period and the product must not be used.
In the event that this right is exercised, it is obligatory to return the original invoice of the products delivered to the third person or the Buyer and the cargo delivery report stating that the product has been sent to the SELLER. The product price is returned to the BUYER within 14 days after the receipt of these documents. If the original invoice is not sent, VAT and other legal obligations, if any, cannot be returned.
Due to the right of withdrawal, the shipping cost of the returned product shall be covered by the SELLER.
MEWEBTEK products are not subject to license cancellation and fee reimbursement due to this use of withdrawal right by specifying / not specifying any reason in accordance with the consumer rights law after order payment of the Services. (Right of revocation cannot be used after the license is obtained).
Relevant consumer rights law clause (Right of Withdrawal Article 8): Contracts relating to services rendered in electronic media and goods delivered to consumers immediately are not subject to the provisions regarding the right of withdrawal.
Since MEWEBTEK is a service/software delivered to our customers electronically, it is not physically possible to return them. Once our customers have the software, they can keep a copy of the software without our knowledge and cannot be withdrawn due to a physical refund.
All customers who place an order are deemed to have accepted the above conditions in advance. Before ordering, MEWEBTEK Services, all of our customers can follow the related links on our site, reach the demo of our software and examine the system with all its features, and they can contact our company for all kinds of pre-sales questions.